Do you want to return a product? We have listed the requirements for you below. You can return products purchased from Surfskipoint by post or in a branch submit (1). Third-party products can only be returned by post.
(1) In the branches we can only accept products that can also be ordered for collection. Products that are too large or heavy must be returned by post.
1. Return period
The return periods apply from the date of dispatch or collection. For the return is the date of the postmark or the personal return is decisive.
1.1. 30 days right of return on products purchased from Surfskipoint
Subject to the exceptions below, items purchased from Surfskipoint can be returned within 30 calendar days.
1.2. 14 days right of return on products purchased from third parties
Subject to the exceptions below, products that have been purchased from other retailers or third-party providers via our online shop can be returned within 14 calendar days.
2. No refund policy
Unfortunately, we cannot offer returns in the following cases:
For damaged items (with the exception of transport damage)
If the original packaging is not available
When the tags and labels have been removed
When accessories are missing
3. Refund Value
If the product can be returned, the following refund rules apply:
Full refund on purchase price:
The item is in its unopened, undamaged original packaging
Clothing and shoes: Reimbursement of the purchase price, provided the following conditions are met: No signs of use, labels on the item of clothing and original packaging
Discount depending on the condition of the goods (at least 10% or at least CHF 10):
The article was opened or used (exceptions: see 2.):
Item with damaged packaging
4th Return costs
The postage costs for the return of articles are generally borne by the sender. In the following cases, the return costs will be covered by Surfskipoint:
With clothes or shoes
When you receive an item other than the one you ordered
In the event of incorrect information in the online shop
When receiving an item that has not been ordered
Upon receipt of an incomplete product